Customer Care

Introduction

In meeting the needs of all its customers, ColorCentric Corp. strives to fully understand its customers and provide a proactive partner in the document management process.

Included in this document are specific customer expectations for service and the requirements for ColorCentric Corp. in providing that service. The areas covered in this document include the following:

1. Mastering/Proof Process



2. Order Specifications



3. Production



4. Quality Control



5. Delivery & Shipping