Customer Care

Mastering / Proof Process

All files for mastering should be provided by the client. These files should include all information required for reproduction of the printed piece. For internal QC proofing of print orders a complete master print-out is required. If files are FTP'd, it is the responsibility of the client to provide proper paperwork and notification via fax or email within 24 hours of sending files. Mastering of FTP'd files will not take place until the necessary and appropriate paperwork has been supplied (i.e., a Purchase Order).

At the completion of the mastering process, all files, scans, etc. should be returned to the customer with the proof. Priority for mastering will be determined by the Due Date provided by the client.