Customer Care
Terms & Definitions
File Formats
iGen3 Output
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Color Expectations & Designing For iGen3 Output
File Submission
The primary methods for the transferring of files to ColorCentric for mastering and production are:
- FTP (File Transfer Protocol)
- Email (if size permits)
- CD/DVD
FTP
ColorCentric has a secure FTP site where we provide clients with their own user name and password, thereby protecting their files and allowing the addition or deletion of files by authorized users.
Email
ColorCentric provides a project manager to each of our accounts and it is acceptable for clients to forward files via email directly to their project manager. However, email is an indeterminate method of file transfer, so it is preferred that our clients use FTP wherever possible.
CD/DVD
Oftentimes, clients feel comfortable burning their design files and all accompanying support files to either a CD or DVD. This is a more than acceptable form of file transfer and these discs may be sent directly to the client's Project Manager.
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